Shipping Policy

Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered for purchases made through Aura fitness accessories store, in accordance with standard Nigerian e-commerce practices.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Customers will receive an order confirmation once processing begins

Shipping Coverage

  • We currently ship nationwide within Nigeria
  • Delivery availability may vary based on location and courier service coverage

Delivery Timeframes

Estimated delivery times after order processing:

  • Lagos: 1–3 business days
  • Other major cities: 2–5 business days
  • Remote or rural areas: 3–7 business days

Delivery timelines are estimates and may be affected by traffic, weather conditions, public holidays, or courier delays.

Shipping Fees

  • Shipping fees are calculated at checkout based on delivery location, package size, and weight
  • Any applicable delivery charges will be clearly displayed before payment
  • Shipping fees are non-refundable, except in cases of shipping errors on our part

Courier Services

We work with trusted third-party logistics providers to ensure reliable delivery. Once an order is handed over to the courier, delivery timelines and handling are subject to the courier’s operations.

Order Tracking

  • Tracking details will be provided once your order is dispatched (where applicable)
  • Customers are encouraged to monitor their shipments using the provided tracking information

Delivery Requirements

  • Customers must provide accurate and complete delivery information, including phone numbers and landmarks where necessary
  • Our couriers may contact recipients to confirm delivery
  • Failure to provide accurate details may result in delivery delays or additional charges

Failed or Missed Deliveries

  • If delivery fails due to customer unavailability or incorrect details, re-delivery may attract additional fees
  • Orders not collected or accepted after multiple delivery attempts may be returned to us

Damaged or Missing Items

  • Customers must inspect items upon delivery
  • Any missing, incorrect, or damaged items must be reported within 24–48 hours of delivery, with photo or video evidence
  • Verified cases will be resolved through replacement or refund in line with our Return Policy

In-Store Pickup (If Applicable)

  • Customers choosing in-store pickup will be notified when orders are ready
  • Pickup must be completed within the specified timeframe communicated
  • Valid identification or order confirmation may be required

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, courier disruptions, or government restrictions.

Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will be effective once published on our website.

Contact Us

For shipping-related questions or concerns, please contact our customer support team through our website or official customer care channels